The Phone & Video Call Kit

Answer, hold, reschedule and end calls — without panic.

Pick up the phone with confidence. Every call has five stages — answer and open, hold and transfer, fix problems, arrange and reschedule, end the call — and this kit gives you the exact phrases for each one, on the phone and on video.

What you get

• 55 ready-to-say phrases in five stages, each with an Arabic gloss

• Fixes for bad lines, mute, frozen video, spelling names and saying numbers, dates and times

• Two annotated model calls, a voicemail template, practice tasks and a full answer key

Who it's for: B1–B2 learners who make or take calls in English for work, study or daily life.

Details: Level B1–B2 · 11 pages · A4 PDF · English + Arabic · British spelling · Website Exclusive Edition No. 02 — not available on Amazon.

For personal use only. Redistribution is prohibited.